Privacy Policy

How We Protect Your Information at 123D

Welcome to 123D. Your privacy is important to us. This document explains how we collect, use, store and share information in connection with your use of the website, central.123d.co.il, the 3D Viewer, AR experiences, Embed code, plugins, the product catalog and 3D services for e-commerce.

Last updated: May 7, 2026

Privacy Inquiry Your Rights

Summary: What Is Important to Know?

123D is a business platform that provides 3D and AR services for e-commerce websites, including a 3D Viewer, Embed code, plugins, CDN and a product catalog at central.123d.co.il. As part of the service, information may be collected where required to operate the website and services, create and display 3D experiences, manage inquiries, maintain security, perform analytics and measurement, advertise and improve the service.

What We Collect Contact details, usage data, session identifiers, technical information and customer content.
Why Service operation, model creation, catalog management, support, security, analytics and advertising.
Sharing With essential providers, AI/API providers, relevant customers or as required by law.
Rights You may request access, correction, deletion, restriction or object to processing.
Information Collection

What Data We Collect

1) Contact Details Provided Voluntarily

Name, phone number, email address, company name, role, website address, contact details and the content of an inquiry — for example through forms, WhatsApp, a phone call, email, leads submitted through the 3D Viewer, or an inquiry received from a customer's digital property.

2) Usage and Interaction Data

Views, clicks, opening AR, interactions within the 3D Viewer, duration of use, referrer, URLs, system events, session identifiers, analytics, pixels and operational usage data that help operate, measure, secure and improve the service. 123D may not receive the identity of an end user on a customer's website, but technical data and online identifiers may be considered personal information in certain cases.

3) Technical Information

Device type, browser, operating system, IP address, technical or online identifiers, session identifiers, access times, error data, performance data, security data and information required to load the website, the 3D Viewer, AR experiences and 3D files.

4) Customer Content

Images, text, product names, descriptions, specifications, dimensions, variations, SKUs, product links, files, product data and materials uploaded or submitted through a plugin, Embed, API or the 123D system for the purpose of creating, adapting, storing, displaying, cataloging or improving 3D and AR content.

Use of Information

Why We Use Information

We use information to operate the website and services, create and display 3D and AR experiences, load the 3D Viewer on websites, manage the product catalog, improve performance, maintain security, provide support, perform measurement, advertise and comply with legal requirements.

  • Operating the website, central.123d.co.il, the 3D Viewer, AR experiences, Embed code, plugins, API, CDN and related functionality.
  • Maintenance, security, fault monitoring, prevention of misuse, quality testing and performance improvement.
  • Producing usage reports and statistics, including aggregate or session-based analytics, measurement of views, clicks, AR openings and 3D Viewer interactions.
  • Managing leads, inquiries and communications with customers and prospects, as well as forwarding inquiries received through the 3D Viewer or a customer's digital property to the relevant customer.
  • Complying with legal requirements, handling privacy requests, managing risk, preserving evidence and protecting the rights of the company, its customers, end users and third parties.
  • Using measurement, advertising and remarketing tools such as Google Analytics, Google Ads, Meta Pixel or similar tools, subject to applicable law and the user's settings.
  • Using product content and 3D models for display in the 123D catalog, demonstrations, portfolio use, marketing and service improvement, in accordance with the Terms of Use and agreements with the customer.

Information Security

Reasonable, industry-standard measures to protect information.

Transparency

A clear explanation of the purposes for collecting, using and sharing information.

Cookies

For measurement, security, analytics, advertising, remarketing and service improvement, including through tools such as Google Analytics, Google Ads, Meta Pixel or similar tools, subject to applicable law.

Legal Compliance

Handling privacy requests and complying with applicable law.

Sharing and Retention

When Information May Be Shared

Service Providers

Information may be shared with essential providers such as hosting, CDN, analytics, pixels, support, communications, payment processing, mailing systems and operational tools. For the creation, conversion, processing, optimization or testing of 3D models, product information, images, files and related data may also be transferred to AI providers, external API providers and image or 3D processing services — only to the extent necessary to operate the service.

Relevant Customers

When a lead, inquiry or interaction is received through the 3D Viewer, AR, Embed code, a plugin or a customer's digital property, the information may be transferred to the relevant customer so that the customer can handle the inquiry, receive usage metrics or manage 3D services on its website. The customer is responsible for publishing appropriate privacy and cookie notices on its website and obtaining consent where required by law.

Legal Requirements and Protection

We may share information when required by law, an order, a request from a competent authority, enforcement of terms, handling of a security incident, a legal dispute, debt collection, or for the purpose of protecting the rights of the company, its customers, end users or third parties.

Retention and Storage

Information is retained for as long as it is needed for the purposes for which it was collected, to operate the service, create and host 3D models, display the product catalog, comply with legal requirements, manage risk, perform backups, maintain security, handle billing and support, provide legal protection, or as otherwise required by law. Requests for deletion or removal will be reviewed subject to contractual obligations, 123D's rights, legal requirements and reasonable technical needs.

Data Subject Rights

Your Rights

Subject to applicable law, you may have rights such as:

  • Access to personal information.
  • Correction of inaccurate or outdated information.
  • Deletion, removal from the catalog or restriction of processing, where appropriate and subject to applicable law and agreements.
  • Objection to the processing of information.
  • Data portability, where applicable.

Information may be processed or stored on servers outside Israel, including by cloud, CDN, analytics, advertising, AI/API and 3D processing providers. We take reasonable measures to protect information in accordance with applicable law. The service is primarily intended for the Israeli market and for lawful business use, but it may also be accessible from other countries.

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Children, Security and Updates

Restrictions and Changes

The service is intended for business use and is not intended for children. We make reasonable efforts to protect information, but no system is completely immune from risk. When using AR, the browser or operating system may request access to the device's camera or sensors; as a general rule, 123D does not retain video footage or images from the user's surroundings unless otherwise stated or required for a specific function. We may update this Policy from time to time, and the updated version will be published on this page.

In the event of a material change, we will endeavor to provide an appropriate notice on the website or through relevant communication channels. Continued use of the website, the 3D Viewer, AR, Embed, a plugin or the service after a change is published constitutes acceptance of the updated Policy, subject to applicable law.

Frequently Asked Questions

Short, Clear Answers

What information does 123D collect?

123D may collect contact details provided voluntarily, usage and interaction data, technical information, session identifiers, 3D Viewer/AR data and customer content, including images, text and product data uploaded for the purpose of creating, displaying or cataloging 3D and AR experiences.

Why does 123D use information?

Information is used to operate the service, create and display 3D and AR models, load the 3D Viewer on websites, manage the product catalog, provide customer support, secure the system, improve performance, perform analytics and measurement, advertise and comply with legal requirements.

Does 123D share information with third parties?

123D may share information with essential service providers such as hosting, CDN, analytics, pixels, support, communications, payment processing, AI/API providers and image or 3D processing services, as well as when required by law or necessary to protect rights.

How can I exercise my privacy rights?

You may contact 123D at info@123d.co.il or by phone at 050-279-9970 and request access, correction, deletion, removal from the catalog, restriction or objection to processing, subject to applicable law, agreements with customers and reasonable technical limitations.

Contact Us

Questions or Privacy Requests?

For any question, request or exercise of rights relating to personal information, cookie preferences, removal from the catalog or information processed through the 3D Viewer/AR on customer websites, you may contact us by email at info@123d.co.il, by phone at 050-279-9970, or at 60 Ramat Yam St., Herzliya, Israel.

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